Somewhere between sending an invoice and receiving payment, things fall apart. A client goes quiet. A reminder gets lost. A follow-up lands at the bottom of someone's task list. Multiply that across 50, 100, or 500 accounts, and you have a collections problem disguised as a process problem.
FlexPoint AR Agents fix it at the source.
Today, AR Agents are generally available to all new FlexPoint customers. They are the first AI agents built specifically for MSP back-office operations, and they automate the entire invoice-to-cash lifecycle so your team can stop chasing and start closing the books.
The Numbers Behind the Problem
Late payments are not a niche issue. According to Atradius, 43% of all B2B invoices in the U.S. are paid late, and most businesses offering 28-day credit terms are actually waiting 67 days to get paid. For businesses in the Americas, receivables that hit 90 days unpaid become a 51.9% loss. More than half of that revenue simply disappears.
The causes are predictable. 61% of late payments result from administrative errors or invoices that arrive too late. 11% of customers say they never received the invoice at all. These are not client relationship problems. They are process problems, and they are solvable.
The harder truth is that most businesses are not set up to solve them. Nearly 48% of SMBs rely on basic accounting or ERP tools to manage AR, and over 53% of midmarket B2B companies still use spreadsheets, 94% of which contain errors. Only 4.13% of midmarket B2B companies use dedicated AR automation tools. That means more than 95% are managing collections the hard way.
The gap between manual and automated AR is not subtle. Companies running manual AR processes spend just 20% of their time actually engaging customers on payment. Companies using automation spend 62% of their time on direct customer engagement, because the system handles everything else.
For MSPs carrying receivables across dozens or hundreds of client accounts, that gap compounds fast. FlexPoint AR Agents close it.
What Are FlexPoint AR Agents?
FlexPoint AR Agents are AI-powered agents built specifically for MSP accounts receivable. They autonomously monitor client accounts, send personalized invoice follow-up, and escalate to voice outreach when needed. The result is accelerated payments up to 5x and 20+ hours per month saved for MSPs.
AR Agents run directly inside FlexPoint, on live billing data, with full visibility into each client's payment history and relationship context.
Are they just a fancy way to automate past-due reminders? Nope! They read the account, calibrate the approach, and act accordingly. Once your client responds, they interpret the context and suggest the best next action to take. That could be setting up a payment plan, pushing for an upfront partial payment, or handing off for human escalation entirely.
New to the concept? Start with the basics: What is an Accounts Receivable AI Agent?
How MSPs can use AR Agents
Every capability is opt-in. You set the rules. The agent executes.
Agent Command Center
See everything the agent is doing. Act on what needs you.
The Command Center gives you a live view of every action the agent has taken, everything it has queued, and every item waiting on your approval. You get the full history of agent activity across all accounts, with context on why each action triggered. In copilot mode or for higher escalations, see a clear list of anywhere the agent needs your input before moving forward.
You're never flying blind.
Smart Invoice Follow-Up
The right message to the right client, without your time.
AR Agents write and send collection emails based on each account's payment history, balance, and relationship context. Multi-step reminders go out on your schedule. The agent pauses automatically when a client responds or a payment posts. Tone is calibrated per client, per escalation stage. For example, a longtime client who's two weeks late gets a different message than a newer account that's 60 days out.
AI Voice Calling
A phone call still works. Now you don't have to make it.
For clients who don't respond to email, the agents call on your behalf. It identifies itself clearly as calling for your business, gives the client a direct path to resolve the balance, and reads sentiment throughout the call. Agents will esclate to a human when the situation calls for it. Every call is logged with a full summary.
Runs Where Your Billing Already Lives
AR Agents work inside the FlexPoint platform, reading live data and writing actions back automatically. There's no separate tool to connect, no manual export to trigger outreach, and no inbox to monitor outside your existing workflow.
The agent layer sits across the full platform: syncing, sending, collecting, reconciling. It works with the data that's already there.
AR Agents are also the first in a series. FlexPoint is building the agents that will run the full MSP back-office. This is where that starts.
Full Control. Full Visibility.
Autonomy doesn't mean hands-off. Three things that don't change, no matter how you configure your agents:
Everything is opt-in: No capability turns on without your explicit decision.
You set the limits: You configure which accounts the agent touches, at what stage it engages, and when it escalates to your team instead of acting on its own.
You can see everything: Every action is logged. Every decision is explained. Review, override, and adjust at any time.
Stop Chasing Late Payments
Your team has better things to do than follow up on invoices. AR Agents handle it consistently, automatically, and with full visibility into every action they take.
AR Agents are available now. Schedule your demo to get started.
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