FlexPoint has made my job easier because I can depend on invoices to go out without oversight, and I'm notified about absolutely every payment and message. It's reduced my accounts payable/receivable workload by 75%.” Juli Brinkley, Office Administrator at tekRESCUE About From providing managing IT services, including cybersecurity, to their digital services operations, tekRESCUE LLC has been creating seamless technology experiences for their clients for over a decade. Their services include tekRESCUE Protect and full service digital services management.
Challenge tekRESCUE needed to increase billing efficiency without breaking the bank As tekRESCUE scaled its operations, managing accounts payable, daily payment recovery, and payment collections became overwhelming for a single person. Juli Brinkley , tekRESCUE’s Office Administrator used QuickBooks for billing, and relied on manual-entry spreadsheets to track recurring monthly and annual payments, autopayments, paused clients, and payment methods.
The time Juli spent on daily tasks didn’t justify the expense or limited functionality of QuickBooks. On top of the platform’s fees, credit card processing companies charged higher rates since tekRESCUE used a merchant service. When combined with the inefficiency of spreadsheets, they needed to find a better use of Juli’s time — and tekRESCUE’s money.
That’s exactly why they chose FlexPoint.
Solution FlexPoint was eager to receive tekRESCUE’s feedback during the onboarding process and onwards. After introducing FlexPoint to a portion of their clients, tekRESCUE suggested changes to the FlexPoint platform, such as a more in-depth description of each invoice in the ticketing system. FlexPoint listened, and Juli saw their requests become a reality in product updates.
Now, FlexPoint makes Juli’s job far easier. Invoices go out on time, and status updates give her peace of mind. Plus it’s all automated, so she’s got more time to track down and address the real problem invoices. Similarly, the FlexPoint system notifies her if payments or messages bounce so she can take timely action. As a detail-oriented person, she appreciates that FlexPoint provides access to all the specifics.
FlexPoint also offers clients peace of mind with enhanced security features. They can store their credit card and banking information without involving Juli or any other human beings. This sense of information safety, along with the reports feature that allows clients to log into FlexPoint to view all their invoices and upcoming payments, improves tekRESCUE’s trustworthiness in their industry.
FlexPoint keeps innovating based on the needs we present to them. There’s this high level of white-glove service at all times that makes using their product the easiest thing.” Results FlexPoint continues to improve Juli’s efficiency and offers tekRESCUE’s clients a secure way to access their accounts and store their information. Plus it’s exceptionally usable for anyone — even if they’re not tech-savvy.
FlexPoint created additional value for tekRESCUE by giving them the ability to offer their clients short-term loans — without Juli needing to track down these extra monthly payments. As a result, tekRESCUE is a more attractive business partner for existing and prospective clients, who can now afford higher ticket items. Take a look at the metrics FlexPoint enables:
75% accounting efficiency improvement 20 hours saved per month Juli appreciates how FlexPoint treats their business relationship as a true partnership. FlexPoint educates clients in key areas of finance and listens when clients offer feedback to their product team for new features and improvements. Juli says it’s a positive indicator regarding the future of tekRESCUE’s relationship with them and the future of the product itself.
FlexPoint is really doing something right. The platform is so easy to use and maneuver in. It’s absolutely approachable for someone who’s not tech savvy, and they keep improving it over time.” 
