About
FlexPoint is incredibly easy to work with; they support their product from end to end, and the platform is stable and reliable. It has every payment portal functionality that you need.”
Garrett Snelling, Primary Owner of Circuit Saviors
About
Circuit Saviors is a managed services provider (MSP) focused on IT solutions for small- to medium-sized businesses. They handle phone services, tech, and other consulting so companies can focus on their primary functions and scale.
Challenge
Circuit Saviors needed a turnkey payment and receivables solution
For any business, switching payment processors is a pain. For MSPs, it can grind operations to a halt. So, making the right choice is crucial.
Garrett Snelling, Circuit Savior’s Primary Owner, wanted a purpose-built solution for MSPs and would integrate easily with their systems.
But Garrett says he wasn’t blown away by the options his team initially discovered, mainly because most charged volume fees for services over a certain transaction value. Some insisted on three-year contracts. These limitations would effectively penalize Circuit Saviors for winning more and larger clients — and lock them into a long-term partnership.
One provider was an exception to these frustrating policies: FlexPoint.
Solution
FlexPoint’s easy-to-use platform and white-glove service created immediate value for Circuit Saviors and its clients
As service providers themselves, Circuit Saviors values timely help more than almost anything else. Garrett says FlexPoint delivers, responding quickly and resolving problems right away.
Onboarding was simple, with a handy checklist that covered everything from setting up the QuickBooks integration to explaining the product. And when Garrett had questions for the FlexPoint team, they responded quickly. Garrett says they made a major transition shockingly easy and even helped their clients switch to FlexPoint.
Thanks to FlexPoint’s recurring billing notifications and the ability for clients to save their payment methods, Circuit Saviors has improved its cash flow while giving its clients more to love about their services.
I love that I can reach out for support and get someone to respond in a timely manner. That’s such a huge selling point for me. FlexPoint has always been really good about resolving any questions or issues I have super quickly.”
Results
FlexPoint eliminates 16+ hours of payment admin per month
Flexpoint’s help with Circuit Saviors’ receivables marks a major advancement for the company. At the end of each month, their outstanding payments balance is far lower than before, partly because FlexPoint allows them to require autopay for monthly services.
FlexPoint’s entire setup is also an improvement from Circuit Saviors’ previous provider because they have global matching rules for autopay. That means Garrett no longer has to match each payment to its contract or set approved amounts — instead, he can set up autopay based on item category or description with no extra work.
The results speak for themselves:
- ~30% improvement in efficiency
- 16+ hours saved per month
- ~30% increased cash flow
Garrett says he looks forward to a continued partnership with FlexPoint. Since his company joined, the platform has matured (including product improvements and new, helpful features), it’s easier than ever to onboard new customers and ensure they have a positive, consistent experience with Circuit Saviors.
Setting up our clients with FlexPoint is really easy. I don’t have to worry about contracts because the autopay just works. Using this platform is so much better and so much more efficient.”
