Working with FlexPoint has been fantastic. Talk about a receptive, growth-minded partner. Not only did they resolve our payment frustrations entirely, but they’re always acting on suggestions and improving their product.” Dan Illausky, President at SkyCamp Technologies About SkyCamp Technologies is a Columbus, Ohio-based MSP that services businesses with up to 75 users. They expertly manage IT solutions that help their clients achieve more uptime, improve efficiency, and protect company data.
Challenge SkyCamp wanted centralized, modern billing with automated payments SkyCamp used to juggle multiple payment processing platforms to address their billing needs. The ACH service through their credit card invoicing platform wasn’t optimized for small businesses. QuickBooks ACH was the next best option but it lacked full integration with their invoicing platform.
Dan Illausky , President at SkyCamp Technologies, explains that the lack of integration meant he had to manually process each monthly ACH payment since invoice amounts changed based on customer license counts. This process was time-consuming, and SkyCamp was ready for a complete billing operations overhaul.
Here’s what they sought in a new partner:
End-to-end automation : Dan wanted to spend less time on accounting and manual reconciliation and ensure that his company’s books were error-free. A centralized billing and payments platform : SkyCamp hoped to eliminate complicated admin work and the potential for errors that came with piecemealing its processing components. A modern interface : Their previous services were incredibly antiquated — SkyCamp wanted something far more usable for themselves and their customers. Dan was ready to move on from the frustration of using multiple tools and the extra accounting that came with it. That’s when he discovered FlexPoint .
Solution Flexpoint simplifies billing and accounting for SkyCamp Dan says onboarding FlexPoint was easy. They were able to sync with QuickBooks, and FlexPoint even provided email templates to announce the change to SkyCamp’s customers.
Another aspect Dan found impressive was FlexPoint’s collaborative spirit and responsiveness to his suggestions. He notes how refreshing it is to see product improvements get implemented so quickly.
These are the other systemic improvements SkyCamp experienced:
Auto-syncing and reconciliation with QuickBooks Online eliminated PSA processing issues and ensured that all of SkyCamp’s accounting is in one place. Plus, reconciliation is low maintenance. A user-friendly, passwordless portal eliminated the resistance SkyCamp’s customers had to payment portals in the past. Complete invoice visibility allowed SkyCamp’s customers to view their current and past invoices as well as payment activity — all in one place. FlexPoint’s reconciliation makes bookkeeping so much easier. Their features save us time and money and give us the peace of mind that any mistakes have been caught.” Results SkyCamp eliminated 8 hours of work per month using FlexPoint FlexPoint has increased SkyCamp’s billing efficiency and created significant time savings for Dan and his accountant. In his words, “that translates to more money in our pockets.” FlexPoint’s user-friendly portal, attractive AutoPay option, and automated reminders have ensured that SkyCamp’s clients pay their bills on time.
Overall, these features have led to amazing results:
8 hours saved per month 20% increase in AutoPay use 30% faster payments from late clients SkyCamp has been working with FlexPoint for over a year now, and during that time, our product improvements have blown them away. Because FlexPoint is specially tailored for MSPs, it offers SkyCamp the best-in-class user experience. This growth mindset and excellent customer support make SkyCamp excited to continue the partnership.
If you're dealing with multiple payment platforms, using FlexPoint will save you a ton of time. It completely eliminates the manual QuickBooks labor and the pain of end-of-year bookkeeping.” 
