What Happened to Wise-Sync? A Look at WisePay’s Evolution

Another day, another acquisition —  that’s how it feels in today’s MSP market. In an industry where mergers and consolidations are the norm, it’s no surprise when a trusted tool suddenly rebrands, shifts direction, or gets absorbed into a larger ecosystem.

Take Wise-Sync, for example. It was once a go-to solution for syncing ConnectWise PSA with accounting platforms like Xero or QuickBooks. It was a popular engine that kept invoicing accurate and in-sync. But as of late, many MSPs are left asking: Where did it go?

The TL;DR: To eliminate confusion between Wise-Sync (the sync engine) and WisePay (the ecosystem’s payment platform), ConnectWise has consolidated both under the WisePay brand. The idea was to offer one integrated experience that manages your full invoice lifecycle, from PSA to accounting to payments.  

While some like the one-stop-shop approach to their tech stack, many MSPs experience limitations since the acquisition. So let’s deep dive into what exactly happened to Wise-Sync, and what your options are moving forward.

So...What Happened to Wise-Sync?

Wise-Sync began as a solution to bridge the gap between Professional Services Automation (PSA) tools and accounting platforms, automating payment collection processes. Recognizing its value, ConnectWise acquired Wise-Sync in 2022, integrating its functionalities into their ecosystem.  

Post-acquisition, Wise-Sync's capabilities were consolidated under the WisePay brand, now serving as ConnectWise's integrated payment processing platform. This transition aimed to provide a seamless experience for users within the ConnectWise environment, automating the entire invoice lifecycle.

Then What is WisePay, Exactly?

To recap, originally Wise-Sync was the behind-the-scenes sync engine, quietly connecting your ConnectWise PSA with your accounting platform (i.e., QuickBooks or Xero).

WisePay was originally introduced as the next logical step: a payment processing layer that helped MSPs collect what they were billing. But once ConnectWise acquired Wise-Sync, things got a little more... consolidated.

Now, WisePay is positioned as the all-in-one platform for managing payments and syncing invoices — replacing the old Wise-Sync + WisePay setup with a single ConnectWise-branded experience. If you’re using the ConnectWise PSA and CPQ suite, WisePay slots in as the native payment tool, offering basic features like:

• “Pay Now” buttons on invoices

• Guest checkout for clients

• Payment notifications  

Sounds simple enough, right? But here’s where the confusion kicks in: some users still think they need both Wise-Sync and WisePay, or they’re unsure which product actually does what. (Spoiler: it’s all under the WisePay umbrella now.)

And if you’ve tried to dig into it on your own, you’ve probably come across the usual equal amounts of confusion and frustration across online forums.

That’s because the experience isn’t always as seamless as promised — especially if you’re not 100% locked into the ConnectWise ecosystem. And that’s where the cracks start to show.

Let’s break that down.

Common User Pain Points with WisePay

As the ConnectWise ecosystem has evolved, so has the experience of using tools like WisePay. While its goal is to simplify payments and invoice syncing under one platform, MSPs have surfaced a number of recurring challenges across support forums, reviews, and implementation conversations. Here are some of the most common themes:

Complex Onboarding
Getting started with WisePay typically involves a multi-step onboarding process that can feel anything but streamlined. In addition to configuring the sync between your PSA and accounting platform, users must complete a lengthy merchant account application (in the form of a detailed PDF) which kicks off a slow underwriting and approval process.  

For MSPs eager to get up and running quickly, this drawn-out setup can delay go-live timelines and add unnecessary operational friction. Many users report needing ongoing support from the ConnectWise team just to get the basics configured properly.

Limited Visibility into Payment + Sync Status
Real-time insight into what’s been paid, what’s syncing, and where issues may exist is all crucial for you or your accounting team. Some users report difficulty tracking the end-to-end status of payments and invoice syncs, which can lead to delays or confusion when reconciling accounts. WisePay also lacks automated deposit reconciliation, added to the delays.  

Fragmented User Experience Across ConnectWise Tools
Because WisePay operates within a broader toolset (ConnectWise PSA, CPQ, and accounting integrations), users often describe a fragmented workflow. Navigating multiple portals or dashboards to complete basic payment tasks adds complexity and slows down internal processes.

Support and Responsiveness
Support feedback for WisePay has been mixed, with some users citing delayed response times or difficulty resolving issues that span multiple ConnectWise products. For teams managing time-sensitive payment issues, this can introduce real frustration.

Contractual Obligations
WisePay is typically offered as part of ConnectWise’s longer-term product contracts, often spanning 1–3 years. This can limit an MSP’s ability to test alternatives or move quickly if business needs shift, especially for those who prefer more flexible, month-to-month billing options.

Vendor Lock-In + Limited Payment Flexibility
As a ConnectWise-owned solution, WisePay is tightly bound to that ecosystem. MSPs using certain PSAs — like HaloPSA, SuperOps — won’t find integration options. Additionally, WisePay focuses on standard payment processing and doesn’t offer more modern AR tools, like client financing or customizable AutoPay rules. For MSPs looking to improve cash flow or offer more adaptable billing experiences, this can be a limiting factor.

A Powerful Alternative: FlexPoint

If you’ve felt the friction of WisePay’s limitations, you’re not alone. As MSPs scale and mature, they’re demanding more from their AR and payment platforms: faster implementation, deeper insights, and tools that don’t lock them into a single vendor ecosystem. That’s where FlexPoint comes in.

FlexPoint is a vendor-agnostic AR and payments platform purpose-built for modern MSPs. Unlike WisePay, which is tightly embedded within ConnectWise, FlexPoint integrates seamlessly with various PSAs, including ConnectWise, SuperOps, HaloPSA, and Autotask. It also integrates with leading accounting platforms like QuickBooks Online, QuickBooks Desktop, and Xero. That means no forced ecosystem. No switching costs. Just the flexibility to build your tech stack your way.

For MSPs seeking a more flexible solution, FlexPoint emerges as a compelling alternative. Designed to be vendor-agnostic, FlexPoint offers a range of features tailored to modern MSP needs:  

• Rapid Onboarding: Begin accepting payments in as little as 24 hours with faster approvals.

• Comprehensive Client Portals: Clients can access full invoice and payment histories, enhancing transparency.

• Flexible Contracts: Operate on month-to-month agreements without long-term commitments.

• Broad Integrations: Supports various PSAs and accounting platforms, including ConnectWise, SuperOps, AutoTask, HaloPSA, QuickBooks, and Xero.

• Automated Reconciliation: Streamlines deposit reconciliation processes, reducing manual work for your team.

FlexPoint's independence from any single PSA or accounting platform ensures that MSPs have the freedom to choose tools that best fit their operations without being confined to a specific ecosystem.

Key Differences Between FlexPoint and WisePay

While WisePay may check the box for basic payment automation, the user experience falls short. From long implementation cycles to limited user experience, many users find themselves spending more time managing the tool than benefiting from it.

FlexPoint, on the other hand, takes a fundamentally different approach. It’s a platform built specifically for MSPs and the businesses they serve. That means no vendor lock-in, no extra sync tools, and no compromise between usability and power.

Here’s how FlexPoint stacks up against WisePay:

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Where WisePay is built around the ConnectWise ecosystem, FlexPoint is designed around the needs of the MSP.

Why MSPs Make the Switch to FlexPoint

The transition from Wise-Sync to WisePay under ConnectWise's ownership has brought payment solutions that integrate within the ConnectWise ecosystem. However, many MSPs find themselves hindered by limitations, such as complex onboarding, limited payment visibility, and a fragmented user experience across multiple platforms.

Real-world success stories highlight how FlexPoint addresses these pain points and drives growth:

• Dega Systems streamlined its invoicing process with FlexPoint, achieving a 15% reduction in monthly invoicing costs and saving 36 hours annually on invoice management.

• TAZ Networks improved its accounts receivable aging by fourfold and reduced invoicing time by 30%, thanks to FlexPoint's user-friendly client portal and automated billing features.

• Limetree Labs experienced 50% faster invoice processing time and saved millions in client retention, making it easier to manage client relationships and improve cash flow.

These examples show how FlexPoint not only simplifies payment processing but also drives significant business growth, efficiency, and flexibility for MSPs of all sizes.

Ready to experience the FlexPoint difference? Discover how FlexPoint can transform your MSP's payment operations and support your growth objectives.