Faster payments. Less manual billing.
Automate the entire billing lifecycle, from invoice to reconciliation.
My name is Victor Familia, and I’m a Support Specialist at FlexPoint. I live in Orlando, Florida, with my girlfriend. I’m lucky to have a lot of family and friends close by, and I enjoy spending time with them outside of work.
What is the most rewarding part of your role?
I find the most rewarding part of my role to be problem-solving and making a lasting impression on customers. I enjoy digging into issues, figuring out what went wrong, and finding solutions that make things easier for the customer. It's especially rewarding when I can turn a frustrating experience into a positive one.
How long have you been at FlexPoint?
I started in December 2025, so almost a year
What does a work day look like for you?
I’m on the support team at FlexPoint, so most of my day is spent working through tickets from merchants. That can be anything from quick how-to questions to troubleshooting more complex issues, and when something needs a deeper fix, I work with our engineering team and payment partners to get it resolved
What’s your favorite part of working at FlexPoint?
My favorite part of working at FlexPoint is the team. Everyone is quick to jump in and help, whether it’s working through a tricky ticket together or just checking in during the day, and that makes even the busy days enjoyable. I’ve learned a lot from the people around me, and it’s a team I look forward to working with every day.
What’s something you’ve learned either from a fellow team member or naturally from your time at FlexPoint?
One of the biggest things I’ve learned from our team is that feedback and suggestions for improving the product are always welcome here. In my 11 months at FlexPoint, the amount of product improvement I’ve seen has been incredible, and a lot of it started as ideas from inside the team that quickly became features both we and our customers use every day.
What are you most proud of?
What I’m most proud of is how much our support has improved over the past year. Our response times and SLAs have gotten a lot better, and the feedback from customers has been really positive. It’s been rewarding to be part of that change and to see the work the team puts in every day make a real difference for our merchants.
What are some hobbies or initiatives you are dedicated to?
Outside of work, I enjoy playing video games and playing and watching sports, mainly basketball and football. I also like staying active, whether that’s working out, going on long bike rides, or hitting the trails here in Florida. When I’m not doing that, I’m usually working on my car.
Some of your favorite things?
Food: Chicken and Lamb over rice at Shah’s Halal
Destination: Dominican Republic
Movie: Interstellar
Book: Hatchet by Gary Paulsen (I have not read a book in a long time)
