LendARR has rebranded to FlexPoint!

The Importance of Providing Exceptional Client Service When It Comes to Billing

MSPs often overlook a critical aspect of their client relationship when it comes to proving great client service: billing. Most businesses want to have the flexibility to pay invoices with multiple payment options and also have convenient way to pay.

When it comes to invoicing and billing, it is important for MSPs to send invoices to clients on a consistent and programmatic schedule so that clients have a clear understanding of expectations. Similarly, providing multiple methods of electronic payment, including credit cards and ACH are critical to ensuring a smooth client experience.

Most importantly, MSPs need to provide a centralized location for clients to handle all aspects of billing and paying invoices. Providing a centralized location for clients to access invoices and make payments has the benefit of improving the the client experience but also reducing the time and resources needed to address billing questions from clients.

How Flexpoint Makes It Easy for Clients to Pay

FlexPoint is a payment processing solution that makes it easy for MSP clients to pay their bills. It provides a client-facing portal that is simple and easy to use. Clients can log into the portal to view their invoices, make payments, and manage their account information including setting up autopay.

The portal is designed to be intuitive and user-friendly, with clear instructions and easy-to-use navigation. Clients can choose from a variety of payment options, including credit card, ACH, and financing. FlexPoint also provides automatic payment reminders and notifications to help ensure that clients pay on time.

With FlexPoint, MSPs can improve the client experience and ensure that their clients receive the same level of service that MSPs provide when it comes to security and other critical infrastructure. Reach out to learn more how MSPs can not only improve the client experience with FlexPoint, but also improve their cash flow.

All

FlexPoint has made my job easier because I can depend on invoices to go out without oversight, and I'm notified about absolutely every payment and message. It's reduced my accounts payable/receivable workload by 75%.

Juli Brinkley

FlexPoint's Working Capital Solutions have been crucial in helping Loud & Clear expand its services to enterprise-level clients. The boost in our number of clients & annual revenue has been staggering.

Patrick Kemp

FlexPoint has made my job easier because I can depend on invoices to go out without oversight, and I'm notified about absolutely every payment and message. It's reduced my accounts payable/receivable workload by 75%.

Juli Brinkley

FlexPoint's Working Capital Solutions have been crucial in helping Loud & Clear expand its services to enterprise-level clients. The boost in our number of clients & annual revenue has been staggering.

Patrick Kemp

News

Exceptional Client Service: Why Billing and Payments Should Not Be an Exception

Why it's important for MSPs to provide exceptional client service when it comes to billing and payments

Why Client Service Is Important for MSPs

heading-1

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

heading-2

heading-3

heading-4

heading-5
heading-6

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Why Client Service Is Important for MSPs

Managed Service Providers (MSPs) play a critical role in powering the IT infrastructure for millions of businesses globally. While MSPs leverage technology to provide critical services like cybersecurity and network management, at their core MSPs are a services based business. Like many service based businesses, providing excellent client service is a key component of building and running a successful MSP.

While it may be obvious to most MSPs that success is often tied to exceptional client service, often the focus on providing an exceptional client experience does not extend to all aspects of an MSP’s business.

The Importance of Providing Exceptional Client Service When It Comes to Billing

MSPs often overlook a critical aspect of their client relationship when it comes to proving great client service: billing. Most businesses want to have the flexibility to pay invoices with multiple payment options and also have convenient way to pay.

When it comes to invoicing and billing, it is important for MSPs to send invoices to clients on a consistent and programmatic schedule so that clients have a clear understanding of expectations. Similarly, providing multiple methods of electronic payment, including credit cards and ACH are critical to ensuring a smooth client experience.

Most importantly, MSPs need to provide a centralized location for clients to handle all aspects of billing and paying invoices. Providing a centralized location for clients to access invoices and make payments has the benefit of improving the the client experience but also reducing the time and resources needed to address billing questions from clients.

How Flexpoint Makes It Easy for Clients to Pay

FlexPoint is a payment processing solution that makes it easy for MSP clients to pay their bills. It provides a client-facing portal that is simple and easy to use. Clients can log into the portal to view their invoices, make payments, and manage their account information including setting up autopay.

The portal is designed to be intuitive and user-friendly, with clear instructions and easy-to-use navigation. Clients can choose from a variety of payment options, including credit card, ACH, and financing. FlexPoint also provides automatic payment reminders and notifications to help ensure that clients pay on time.

With FlexPoint, MSPs can improve the client experience and ensure that their clients receive the same level of service that MSPs provide when it comes to security and other critical infrastructure. Reach out to learn more how MSPs can not only improve the client experience with FlexPoint, but also improve their cash flow.

Why Client Service Is Important for MSPs
The Importance of Providing Exceptional Client Service When It Comes to Billing
How Flexpoint Makes It Easy for Clients to Pay

Read More

Are You Growing Your MSP Out of Business?

Why cash flow is so important for a growing MSP

How Secure Are Your Payments?

MSPs are critical to protecting SMBs from cyber crime, but when it comes to handling payments, many are exposing themselves to security risk.

What is an A/R Aging Report and Why is it Important to MSPs?

Understand the importance of your accounts receivable aging report and how best to utilize it as an MSP.

Are You Running a Bank or an MSP?

MSPs are not banks... right?

Autopay Doesn't Have to Be Awkward

Whether it's new clients or existing clients, getting your clients on autopay doesn't have to be awkward.

Is Your MSP's Recurring Revenue Actually Recurring?

If your clients are consistently paying your invoices late, is your recurring revenue actually recurring?

Why MSPs Need Industry Specific Payments Software

When it comes to payments, MSPs need industry specific software

Getting Started With Payments Software Doesn't Have to Be Painful

Have you been thinking about adopting payments software for your MSP, but worried it takes too much time and resources? Learn more how FlexPoint can help you accelerate your time to value.

What is FedNow and the Difference Between Push and Pull Payments

Will FedNow transform the way MSPs get paid? Not just yet. Push and pull payments are key concepts in payments.