I remember when monthly billing took more than half a day. Now, my account admin just goes onto FlexPoint and approves the invoices. It takes her 15 minutes, and all of our billing is done for the month.” Michael Leonard, President at Compunet About Compunet Technologies, Inc. specializes in tailored IT solutions and is committed to providing clients with high quality, friendly service that helps them scale.
Challenge While hunting for a new payment solution, Compunet needed to preserve its existing systems When Compunet’s previous payment solution was acquired by a company that began altering the provider’s offering, Compunet President Michael Leonard says their working relationship quickly became more complex. So, his company started searching for a new solution.
Most alternatives on the market would’ve forced them to change existing structures and workflows, but they hoped to avoid that frustration. The ideal solution would improve upon their previous systems but not force a complete overhaul of internal workflows.
Fortunately, they discovered FlexPoint, whose service would only require minor changes to their workflow — and it offered even more features than their previous platform.
Solution Benefit #1: FlexPoint’s AutoPay keeps monthly cashflow predictable FlexPoint’s exclusive AutoPay feature helped Compunet tighten up its billing process. Now, Compunet sends charges to clients on the first of the month and receives payments a couple of days later — it’s revolutionized the entire billing cycle:
Streamlined invoicing — The Compunet team no longer spends time tracking down payments. Several clients have even switched to FlexPoint’s auto-charge option. Improved cash flow — Since Compunet knows exactly when they’ll receive deposits, they can schedule their own vendor payments.Enhanced visibility — Compunet receives notifications about every aspect of billing and payments, so they know exactly where each transaction stands. They can also easily view past-due balances and other precise problem areas.Even the transition between platforms was simple. Michael didn’t want Compunet’s clients to have to re-enter all of their information when they switched providers, so FlexPoint worked closely with Compunet’s previous provider to seamlessly transfer their secure credit card information.
Benefit #2: FlexPoint makes product improvements based on customer feedback It’s that kind of attention to detail that Michael says makes the partnership with FlexPoint so valuable. Michael emphasizes how the FlexPoint team — especially Founder Victor Lopez — is always available for feedback. They’re quick to make desired changes and continue to evolve the product based on customer needs.
For example, the top-level invoicing visibility came from Compunet's feedback to the FlexPoint team. Michael suggested changing the website dashboard and specific aspects of the invoice quick view functionality — less than three months later, his requests were a reality. FlexPoint was highly transparent throughout the process, from letting Compunet know what they’d be changing to which update would include the changes.
I like companies that are willing to continually improve and invest in their product. FlexPoint is like that — they’re constantly coming out with new releases, adding more reports, and working on new integrations.” Results FlexPoint reduced Compunet’s monthly payment window by 12 days Michael says that organizing monthly billing used to take half a day. Now, his accounting admin approves invoices quickly, reducing billing time from 5 hours to about 15 minutes per month.
Compunet used to receive monthly client payments sporadically throughout the month. Now, nearly all payments are made in 72 hours.
In other words, FlexPoint is a massive time-saver for Compunet. Take a look at the metrics:
95% faster invoicing 4x faster billing cycles Overall, Michael is impressed by FlexPoint’s commitment to Compunet’s success.
The FlexPoint team are great people and true partners. They take their job of helping us to be successful, improve our productivity, and streamline our billing very seriously.” 
